Browse our collection, select your preferred size and colour, and add the item to your shopping bag. Proceed to checkout, enter your delivery details and complete payment.

Please contact our customer care team as soon as possible. We will try to accommodate changes before your order is dispatched, but changes cannot be guaranteed.

Cancellation requests should be made as soon as possible. If your order has already been dispatched, our returns policy will apply, without limiting your statutory rights.

Once your order has been successfully placed, you should receive an order confirmation email containing your purchase details. Please also check your spam folder.

Items marked as out of stock are generally unavailable for immediate purchase. Please check our website for future restocks or contact our team for information.

Yes. We offer delivery across Australian states and territories, including metropolitan, regional and remote areas, subject to courier availability.

Yes! NISSÉRA offers worldwide shipping to supported international destinations. Shipping availability and applicable charges are confirmed at checkout.

Delivery times depend on your location and the shipping method. Australian metro deliveries are generally estimated at 2–8 business days, with longer periods possible for remote locations. International delivery estimates vary by country.

These are indicative estimates and exclude order processing time.

Shipping fees are calculated at checkout based on your destination, package weight and available shipping services.

Once your order has been dispatched, tracking information will be sent to your email where tracking is available.

International orders may be subject to customs duties and import taxes. Unless otherwise specified at checkout, these charges are the customer’s responsibility.

We accept eligible change-of-mind return requests within 14 days of delivery. Items must be unworn, unwashed, unused and have their original tags attached. Your rights under Australian Consumer Law remain unaffected.

Contact our customer support team with your order number, the item you wish to return and the reason for your request. We will provide further instructions.

Eligible items may be exchanged for another size or colour, subject to stock availability and our returns conditions.

Approved refunds are generally processed within 5–10 business days. Your payment provider may take additional time to credit your account.

Please contact our customer care team with your order number and a description of the issue. Photographs may help us investigate. We will provide any remedy required under applicable consumer law.

Items marked as final sale are generally excluded from voluntary change-of-mind returns. This does not affect your consumer guarantee rights for faulty or non-compliant products.

NISSÉRA is an Australian clothing brand. Please refer to the currency displayed on the product page and at checkout to confirm the currency used for your purchase.

Available payment methods are displayed during checkout. Please select one of the supported options to complete your purchase securely.

We aim to provide a safe shopping experience. Payment security also depends on the payment provider and checkout configuration. Please ensure you are shopping through our official website.

When a valid promotional code is available, enter it in the coupon field at checkout. Promotions may be subject to expiry dates, exclusions and other conditions.

Review the product’s available sizing information and measurements before ordering. If you are unsure, contact our team for assistance with a particular item.

Fit may vary depending on the design, fabric and style. We recommend reviewing individual product measurements rather than relying only on your usual clothing size.

Always follow the care label attached to your garment. Different materials may require specific washing, drying or ironing methods.

We aim to represent product colours accurately. However, slight differences may occur due to lighting, photography and individual screen settings.

Account requirements depend on the checkout options available on our website. If guest checkout is enabled, you can complete your order without registering.

If you have a customer account, visit the login page and select the password reset option to receive instructions by email.

You can contact the NISSÉRA customer care team through the contact details provided on our official website. Include your order number for order-related enquiries.

Visit our website regularly and follow our official social media pages for new collections, seasonal styles and announcements.