Shipping & Returns
Beautiful fashion, delivered with care. Explore our delivery, returns and refund policies for a seamless shopping experience.
Shipping Across Australia
From Melbourne to every corner of Australia, NISSÉRA brings your favourite styles to you.
Estimated Delivery Times
| Delivery Destination | Estimated Time |
|---|---|
| Melbourne & Surrounding Suburbs | 2–5 business days |
| Regional Victoria | 3–7 business days |
| Sydney & New South Wales | 3–7 business days |
| Brisbane & Queensland | 3–8 business days |
| Adelaide & South Australia | 3–7 business days |
| Perth & Western Australia | 5–10 business days |
| Tasmania | 4–9 business days |
| Canberra & ACT | 3–7 business days |
| Northern Territory | 5–12 business days |
| Remote Australian Areas | 7–15 business days |
Order Preparation
Orders are normally prepared within 1–3 business days, excluding weekends and Australian public holidays.
Delivery Charges
Shipping fees are calculated at checkout based on your location, parcel weight and available delivery methods.
Tracking Your Order
Once your order is dispatched, tracking information will be sent to your registered email address where tracking is available.
Worldwide Delivery
Style beyond borders. We offer shipping to supported international destinations worldwide.
| Region | Estimated Delivery |
|---|---|
| New Zealand | 5–10 business days |
| United States & Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 8–18 business days |
| Asia | 7–15 business days |
| Middle East | 8–18 business days |
| Other Supported Countries | 10–25 business days |
Customs & Import Duties
International orders may incur customs duties, import taxes or other fees imposed by the destination country. Unless otherwise specified at checkout, these charges are the customer’s responsibility.
Customs clearance may affect estimated delivery times. Shipping availability is confirmed at checkout.
Delivery Addresses
Please ensure your shipping details are accurate before completing your order. Additional delivery charges may apply if a parcel is returned due to incorrect address information or an unsuccessful delivery.
Returns & Refunds
Your satisfaction matters. We aim to make eligible returns simple and straightforward.
14-Day Returns
Request a change-of-mind return within 14 days of receiving your order, subject to our return eligibility conditions.
5–10 Business Days
Approved refunds are generally processed within 5–10 business days. Additional bank processing time may apply.
Change-of-Mind Return Conditions
- Items must be unworn, unwashed and unused.
- Original product tags must remain attached.
- Products must be in their original condition.
- Proof of purchase must be provided.
- Contact our support team before returning items.
Items Excluded from Change-of-Mind Returns
- Underwear and intimate apparel.
- Swimwear without intact hygiene protection.
- Products marked as final sale.
- Gift cards.
- Items damaged through customer misuse.
Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us with your order number and a description of the issue. Photographs may help us assess the problem.
Where required by Australian Consumer Law, we will provide an appropriate remedy, including a repair, replacement or refund. For major failures, customers generally have the right to choose a refund or replacement.
Return Shipping Costs
Customers are generally responsible for shipping costs associated with voluntary change-of-mind returns. For returns covered by consumer guarantees, NISSÉRA will meet its obligations under applicable law, including reasonable return shipping costs where required.
Exchanges & International Returns
Exchanges for different sizes, colours or styles depend on product availability and return eligibility. International customers should contact us before returning an order. Applicable consumer rights remain unaffected.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before dispatch. Once shipped, our applicable returns policy will apply, without limiting your statutory rights.
Frequently Asked Questions
Do you deliver throughout Australia?
Yes. We offer delivery across Australian states and territories, including regional and remote locations, subject to courier availability.
Does NISSÉRA ship internationally?
Yes. International shipping is offered to supported countries. Availability and shipping fees are displayed during checkout.
How can I track my order?
Tracking details will be sent by email after dispatch where tracking is available.
Can I return an item if it doesn’t fit?
Eligible items may be returned under our 14-day change-of-mind policy if they meet the return conditions.
What if my parcel is delayed or lost?
Contact our support team with your order number. We will investigate with the delivery provider and provide any remedy required by applicable law.
Will I pay customs fees on international orders?
Depending on your country, customs duties or import taxes may apply. Unless otherwise stated at checkout, these charges are your responsibility.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days, with additional time possible for payment providers.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your statutory consumer rights.
Need Assistance?
Questions about your order, delivery or return? Our customer care team is here to help.
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